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Your privacy is very important to us. We have developed this Privacy Policy in order for you to understand how we collect, use, store, share, transmit, transfer, delete or otherwise process (collectively “process”) your Personal Data. This Privacy Policy describes the steps we take to ensure the protection of your Personal Data. We also tell you how you can reach us to answer any questions you may have about data protection.
Scope
This policy applies to the organisation of Care Delivered Limited for all dimensions and activities, in all geographies where we operate, where the Data Protection Act 2018 or the General Data Protection Regulation apply.
This policy applies to the Processing of Personal Data collected by Care Delivered Limited , directly or indirectly, from all individuals including, but not limited to Care Delivered Limited current, past or prospective job applicants, employees, clients, consumers, children, suppliers/vendors, contractors/subcontractors, shareholders or any third parties, with “Personal Data” being defined as any data that relates to an identified or identifiable individual or a person who may be identified by means reasonably likely to be used.
In this policy, “you” and “your” means any covered individual. “We”, “us”, “our” and “Care Delivered Limited ” means Care Delivered Limited.
Collection and processing use of your Personal data
Compliance with the European data protection law and any additional applicable data protection local law:
We are committed to complying with any applicable legislation relating to Personal Data and we shall ensure that Personal Data is collected and processed in accordance with provisions of the European data protection law and other applicable local law, if any.
Lawfulness, fairness and transparency
We do not collect or process Personal Data without having a lawful reason to do so. We may have to collect and process your Personal Data where necessary for the performance of a contract to which you are party, or when it is necessary for compliance with a legal obligation to which we are subject or where required, with your prior consent. We may also collect and process your Personal Data for Care Delivered Limited legitimate interests except where such interests are overridden by your interests or fundamental rights and freedoms.
When collecting and processing your Personal Data, we will provide you with a fair and full information notice or privacy statement about who is responsible for the processing of your Personal Data, for what purposes your Personal Data are processed, who the recipients are, what your rights are and how to exercise them, etc., unless it is impossible or it requires disproportionate efforts to do so.
When required by applicable law, we will seek your prior consent (e.g. before collecting any Sensitive Personal Data).
Legitimate Purpose, limitation and data minimisation
Your Personal Data is collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes.
When Care Delivered Limited act for their own purposes, your Personal Data is processed mainly for, but not limited to, the following purposes: recruitment management, human resources management, accounting and financial management and related controls and reporting, finance, treasury and tax management, risk management, management of employees’ safety, provision of active directory, IT tools or internal websites and any other digital solutions or collaborative platforms, IT support management , including infrastructure management, systems management, applications, health and safety management, information security management, client relationship management, bids, sales and marketing management, supply management, internal and external communication and events management, compliance with anti-money laundering obligations or any other legal requirements, data analytics operations, legal corporate management and implementation of compliance processes.
Data accuracy and storage limitation
Care Delivered Limited will keep Personal Data that is processed accurate and, where necessary, up to date. Also, we will only retain Personal Data for as long as necessary for the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements and, where required for Care Delivered Limited to assert or defend against legal claims, until the end of the relevant retention period or until the claims in question have been settled. If you want to learn more about our specific retention periods for your Personal Data established in our retention policy you may contact us at info@caredelivered.uk. Upon expiry of the applicable retention period we will securely destroy your personal data in accordance with applicable laws and regulations.
Security of your personal data
We implement appropriate technical and organisational measures to protect Personal Data against accidental or unlawful alteration or loss, or from unauthorized, use, disclosure or access, in accordance with our Group Information and Systems Security Policy.
We take, when appropriate, all reasonable measures based on Privacy by design and Privacy by default principles to implement the necessary safeguards and protect the Processing of Personal Data. We also carry out, depending on the level of risk raised by the processing, a Privacy impact assessment (“PIA”) to adopt appropriate safeguards and ensure the protection of the Personal Data. We also provide additional security safeguards for data considered to be Sensitive Personal Data.
Disclosure of your personal data
We share your Personal Data, in the following circumstances:
with Care Delivered Limited entities for the purposes described in this policy;
with third parties including certain service providers we have retained in connection with the purposes described in this policy and the services we provide; with companies providing services for money laundering and terrorist financing checks and other fraud and crime prevention purposes and companies providing similar services, including financial institutions and regulatory bodies with whom such Personal Data is shared; with courts, law enforcement authorities, regulators, government officials or attorneys or other parties where it is reasonably necessary for the establishment, exercise or defence of a legal or equitable claim, or for the purposes of a confidential alternative dispute resolution process; with service providers who we engage within or outside of Care Delivered Limited, domestically or abroad, e.g. shared service centres, to process Personal Data for any of the purposes listed above on our behalf and in accordance with our instructions only; if we sell or buy any business or assets, in which case we may disclose your Personal Data to the prospective seller or buyer of such business or assets to whom we assign or novate any of our rights and obligations.
Cookies
Our website may use “cookies.” Cookies are portions of text that are placed on your computer’s hard drive when you visit certain websites. We may use cookies to tell us, for example, whether you have visited us before or if you are a new visitor and to help us identify features in which you may have the greatest interest. Cookies may enhance your online experience by saving your preferences while you are visiting a website.
We will let you know when you visit our websites what types of cookies we use and how to disable such cookies. When required by law, you will have the ability to visit our websites and refuse the use of cookies at any time on your computer. For more details, please consult our Cookies Policy.
Children
Children merit specific protection with regard to their Personal Data, as they may be less aware of the risks, consequences and safeguards concerned and their rights in relation to the Processing of Personal Data. Such specific protection should, in particular, apply to the use of Personal Data of children for the purposes of marketing or creating personality or user profiles and the collection of Personal Data with regard to children when using services offered directly to a child.
We do not collect and process Children’s Personal Data without the consent of the holder of parental responsibility where required. In particular, we do not promote or market our services to Children, except for specific services and upon the consent of the holder of parental responsibility. If you believe that we have mistakenly collected a Children’s Personal Data, please notify us using the contact e-mail
Update
We may update this policy from time to time as our business changes or legal requirements change. If we make any significant changes to this policy, we will post a notice on our website when the changes go into effect, and where appropriate, send a direct communication to you about the change.
Contact Us
If you have questions, comments and requests regarding this policy you can contact your Registered Manager or the Data Security and Protection Lead at info@caredelivered.uk
Valuing quality care for loved ones is invaluable, but addressing the practicality of pricing is a necessity. At Care Delivered, we take pride in delivering personalised, top-quality care at a fair cost. Our approach focuses on tailoring care programs to individual needs, avoiding a one-size-fits-all approach. Each quote is unique, ensuring you only pay for the specific services you require. For a detailed discussion about your needs and to explore our offerings further, we invite you to connect with us.
Numerous clients benefit from local authority support through direct payments. To initiate the process with your local council, schedule a care needs assessment. Subsequently, your loved one’s liquid assets (excluding their property) will undergo evaluation. In England, eligibility for government support is determined if their assets are less than £23,250.
For urgent needs, we can arrange care within 24-48 hours, although typically more notice is preferable. Providing our team with ample time enhances the likelihood of finding a care assistant who is an excellent match for your needs. In instances requiring swift care, we may initially select a caregiver based on experience and then invest additional time to secure a more suitable, long-term match in the future.
Our guarantee is that if your loved one has a specific condition, they will be paired with a care assistant with experienced in providing care for individuals with this condition. Additionally, we ensure a thorough process by meeting all our carers face-to-face, conducting comprehensive background checks, and obtaining references from their work history. This commitment is aimed at providing the best possible care for your loved one.
Speaking English is a mandatory requirement for all our Care assistants. In the case of non-British nationals, we meticulously ensure that their qualifications meet the same rigorous standards upheld in the UK. This commitment ensures effective communication and maintains the high standards of care we prioritise.
Recognising the significance of continuity, especially for individuals with conditions like dementia, we acknowledge that our Care assistants, being human, require time off. To address this, we strive to maintain a consistent group of Care assistants who can step in and provide coverage when your regular carer is unavailable. This approach aims to minimise disruptions and ensure a seamless transition of care.
Our dedicated Care Assistants are available to provide assistance, typically with around 12 hours per day, ensuring your loved one’s safety and well-being. For added peace of mind, various aids are in place to alert the carer to potential issues. In cases where falls are a concern, a pressure mat near the bed can trigger an alarm if the person gets up at night. Additionally, alarms near doors prevent wandering without the carer’s awareness, enhancing overall safety measures.
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Provider No: 1-11995936271
At Care Delivered, we provide quality care from friendly and committed Health Care Assistants and Carers. We create a personalised care plan based on your instructions and update it regularly to meet your needs. If you need help finding the right care for yourself or a loved one, please contact us and we’ll give you information to make the best choice.
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